We are very sorry but it looks like you are using an outdated browser. We strongly recommend updating to a modern browser.
More information about your browser and how to update

Biologist as Product and Scientific Support Specialist (m/f) in Cambridge

STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore. Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” – standing by our customers to provide outstanding products, technical support and training. We have over 700 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree.

STEMCELL is proud to be the largest Biotechnology employer in Canada.

We currently have an opening for a Product and Scientific Support Specialist located in Cambridge, United Kingdom.

The successful candidate will be an an individual with extensive laboratory experience who is also interested leveraging their specialized skills in a customer-facing role. This position responsible for providing front line technical/scientific support on the STEMCELL product portfolio to our global customer base and internal Sales staff. As a Technical Support Representative, you will be responsible for maintaining the highest standard of support in a fast-paced and dynamic environment.

  • Develop a good understanding of all products in the STEMCELL portfolio to readily assist customers with any technical/scientific requests
  • Expand technical knowledge on specific product line(s) into a specialty
  • Contribute to and maintain the STEMCELL Knowledge Database
  • Deliver customer feedback to contribute to new product design
  • Troubleshoot experimental design for product optimization and solutions
  • Investigate any product complaints by working with relevant departments.
  • Provide laboratory training to customers and sales staff as part of STEMCELL’s Education Programs
  • Develop Technical and Educational Tools for internal and customer use
  • PhD or MSC plus at least 1 year work experience in the biological sciences or related field, or equivalent
  • Demonstrated passion for science and learning
  • Broad scientific knowledge and significant hands-on laboratory experience
  • Extensive experience with mammalian cell culture is required
  • Flow cytometry and cell separation experience would be an asset
  • Excellent communication, interpersonal and critical thinking skills
  • Strong time management, multi-tasking and organizational skills
  • Ability to manage regular interruptions
  • Ability to work effectively both independently and as part of a dynamic team
  • Ability to explain scientific and technical information to both experts and non-experts alike
  • Demonstrated ability to meet short- and long-term project deadlines
  • Experience working with collaborative software programs such as SharePoint and/or Confluence would be preferred
  • Fluency in additional languages would be an asset
This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities. If you are interested in this challenging and rewarding position, please apply here.

Contact detail

How to apply:
Send application to
STEMCELL Northern European Sales Office
Lothbury House, Cambridge Technopark, Newmarket Road, Cambridge, CB5 8PB, United Kingdom

Job profile

Working hours
Contract duration
Type of job
Work experience
jobexperience is required
United Kingdom
Working place
CB5 8PB Cambridge, UK
Area of expertise
Biology & Life Sciences, Biotechnology