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NGS application specialist/ Account Manager

NGS application specialist / Account Manager.  

Macrogen Inc. is one of the leading company in the world for gene analysis services including DNA sequencing, bioinformatics and biochips. We provides portfolios of our services to more than 60 countries worldwide. Our continuing research activities have been our ticket to fame and prestige worldwide. In particular, our research articles have been published in the most credible science journals including Nature Biotech. Likewise, we have continuously cooperated with top companies for the conduct of joint research activities.   

NGS application specialist & account manager., Macrogen Europe 

The Role: 

* Liaising with a mix of clients from academic laboratories, biotech pharma labs, hospitals, university hospitals  
* Oversee the complex services sales-cycle successfully from inception through to completion * Carry out the presales process by demonstrating the technical advantages of Macrogen’s services to customers and field staff 
* Work with customers to fully understand Next Generation Sequencing technology and help define experimental protocols that best suit costumers needs on Illumina, Life technology and Roche platforms 
* Monitor the competition and report important activities (pricing, technical developments, trends in the market, seminars, training sessions etc) 
* Continuously update scientific knowledge for support of customers, sales and service on the leading edge of technology.  
* Communicate effectively within team to enhance others knowledge. 
* Feedback on Sales & Marketing market conditions and product/ service opportunities. 
* Track, record and document relevant information of all customer technical enquiries and activities.. 
* Participate in meetings, seminars and conferences to assist and communicate technical expertise on Macrogens NGS services  


3+ years experience in Field Applications, Technical Support, or equivalent experience, with strong scientific background 
  •  MS degree/ PhD in bioinformatics / life sciences or equivalent 
  • Strong customer relationship skills are a must 
  • Excellent interpersonal and organizational skills 
  •  Team-oriented contributor: experience working with Sales and Service teams as well as internal partners 
  • Strong experience working in a laboratory environment particularly NGS 
  • Excellent written and verbal communication skills Fluent in written and verbal English
  • Self-directed with strong initiative 

Contact detail

How to apply:
Please send your e-mail to jhchang@macrogen-europe.com with you CV attached.
Send application to
Name: Jihwang Chang
E-mail: jhchang@macrogen-europe.com
Office phone: +31 (0)20 333 7563

Job profile

Working hours
Contract duration
Type of job
Work experience
job experience is not required
Working place
50441 Germany
Area of expertise
Biology & Life Sciences, Human medicine, Biotechnology, Medical Engineering