Client Coordinator / Customer Support Administrator (m/f) - Griesheim, near Darmstadt

BioStorage Technologies, a subsidiary of Brooks Automation, is a global leader in biological sample processing and archiving, sample management and cold chain logistics. The safe storage of samples takes place at precisely controlled temperatures at our sites in Indianapolis (USA), Griesheim and Singapore. Our international customers include pharmaceutical and biotechnology companies that conduct clinical trials.

Activities and responsibilities

The client coordinator within the Project Management Organisation (PMO) department is expected to support the project managers in their day-to-day administrative tasks to ensure successful study management including study monitoring and to provide Brooks Life Sciences solutions for clients and cooperation partners.
 
Main tasks:
  • Support our project managers in the administration of customer projects, including reviewing data records, creating search requests, archiving completed projects and reporting, e.g. creating Pivot tables and Gantt charts.
  • Carrying out inventory sampling.
  • Support project management in a wide range of organizational tasks, including deployment and logistics/request for kits and sample management.
  • Design and administer project definitions in our internal database and support the update and implementation of SOPs, KPIs, QPIs and business processes.
  • Coordinate user and customer access to BioInventory and Web BioInventory.
  • Maintenance of documents and templates.
  • Support project managers with internal scheduling and tracking of completion.
  • Support other departments, e.g. validation of IT systems, quality documentation support, etc.

Qualification profile

  • Successfully completed vocational training in a medical and/or pharmaceutical profession. Alternatively, successfully completed commercial training supplemented by practical experience, preferably in a clinical or pharmaceutical environment.
  • The handling of Microsoft Office (especially Excel, Word) is a matter of course for you.
  • You are willing to work in an area with potentially infectious materials and to enforce and comply with the general precautions for blood-borne pathogens.
  • Excellent written and spoken English (B2 level minimum).
  • You bring a high level of organisational competence and excellent communication skills.
  • You enjoy teamwork on an international level and have the ability to set priorities.

Benefits

Performance-related pay, independent work at an international level and a pleasant working atmosphere with flat hierarchies and permanent contracts.
 
Are you interested in this position? We look forward to receiving your application (including curriculum vitae, certificates) - preferably in English - stating your earliest possible starting date and salary expectations.

Send application to

BioStorage Technologies GmbH
Human Resources: Joana Langner
At Leuschnerpark 1b
64347 Griesheim
Germany

Phone: +49 (0) 341 520 122 11
E-mail: joana.langner@genewiz.com

Further information about our company can be found at https://www.brookslifesciences.com.

While applying for the job please refer to jobvector and use the following reference number: R0559

About Brooks Life Sciences

The Brooks Group, with its parent company Brooks Automation Inc. based in the USA, is a global supplier of complete automation genes for the semiconductor, life science and other high-tech industries.   BioStorage Technologies, a subsidiary of Brooks Automation, is a global leader in biological sample processing and archiving, sample management and cold chain logistics. The safe storage of...

More about Brooks Life Sciences