Clinical Project Manager / Key Customer Contact (m/f) - Griesheim, near Darmstadt

BioStorage Technologies, a subsidiary of Brooks Automation, is a global leader in biological sample processing and archiving, sample management and cold chain logistics. The safe storage of samples takes place at precisely controlled temperatures at our sites in Indianapolis (USA), Griesheim and Singapore. Our international customers include pharmaceutical and biotechnology companies that conduct clinical trials.

Activities and responsibilities

You will be responsible for ensuring that the projects for our customers are carried out in a timely, efficient and high-quality manner in accordance with the guidelines of the regulatory authorities, in accordance with specifications and SOP´s and across all functions. Working with defined milestones, schedules and financial forecasts is part of your daily work. Your primary goal is the development, maintenance and further development of long-term customer relationships.

Main tasks:
  • You are the first point of contact for our customers, their projects and orders you are responsible for. This also includes the documentation of customer expectations and ensuring that all projects are implemented in accordance with the legal framework.
  • You promote a stable and long-term working relationship with our customers (project teams) in the sense of high customer satisfaction and operational excellence.
  • You support customer inquiries and help our customers understand how Brooks Life Science can support them in their research with sample management solutions.
  • You share responsibility for proactive quality assurance, risk management and cost efficiency. As a result, our project results meet both BioStorage Technologie´s and customer requirements.
  • You work as an interface and in close contact with the sales department.
  • You monitor and report key performance indicators.
  • You will be drawing up project plans, including monitoring progress.
  • You act as a mentor for our internal project coordinators as needed.
  • You describe and expand storage and retrieval processes.

Qualification profile

  • Bachelor's or Master's degree or diploma in Life Sciences.
  • In-depth professional experience in life science and project management.
  • Practical experience in an FDA and GXP regulated environment.
  • Knowledge of CSPO/ CSM/ PMP is an advantage.
  • Practical experience in internal and external customer service is also an advantage.
  • English spoken and written (C1 level).
  • You have a high level of organisational competence, excellent communication skills and a high level of customer orientation.
  • You enjoy teamwork on an international level and have the ability to set priorities.

Benefits

Performance-related pay, independent work at an international level and a pleasant working atmosphere with flat hierarchies and permanent contracts.
 
Are you interested in this position? We look forward to receiving your application (including curriculum vitae, certificates) - preferably in English - stating your earliest possible starting date and salary expectations.

Send application to

BioStorage Technologies GmbH
Human Resources: Joana Langner
At Leuschnerpark 1b
64347 Griesheim
Germany

Phone: +49 (0) 341 520 122 11
E-mail: joana.langner@genewiz.com

Further information about our company can be found at https://www.brookslifesciences.com.

While applying for the job please refer to jobvector and use the following reference number: R0558

About Brooks Life Sciences

The Brooks Group, with its parent company Brooks Automation Inc. based in the USA, is a global supplier of complete automation genes for the semiconductor, life science and other high-tech industries.   BioStorage Technologies, a subsidiary of Brooks Automation, is a global leader in biological sample processing and archiving, sample management and cold chain logistics. The safe storage of...

More about Brooks Life Sciences