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Customer Support Specialist

 
Customer Support Specialist
metabion international AG – Planegg/Munich, Germany

metabion is a globally leading supplier of Custom Nucleic Acids renowned for its focus on reliable supplies of consistently high quality products and services. Founded in 1997 in Munich/Planegg-Martinsried, metabion´s popularity rapidly spread all over Europe and beyond from its home base Bavaria/Germany as a consequence of its successful translation of high quality standards into daily practice. Academic, government, and commercial scientists in the field of life sciences value metabion´s approach of paying individual and dedicated attention to each and every order, problem, or request for the sake of achieving best results. Never compromising on quality while scaling up daily output due the rapidly growing customer base and demands have been and is key to metabion´s success story being realized by the creative, innovative, ambitious and healthy spirit of its employees and customers.
metabion is searching for a Customer Support Specialist located at our head quarter, Semmelweisstrasse 3, 82152 Planegg, Germany.

Customer Support Specialist´s responsibilities include, but are not limited to the following:
  • Be the initial point of contact for metabion customers and provide support for customer inquiries via e-mail and phone.
  • Handle general issues related to product availability and use and follow up with customer inquiries timely and eligibly.
  • Handle all issues related to order status, to placing and tracking orders through metabion´s web shop and other order facilities provided by metabion and used by metabion´s customers.
  • Set up and maintain customer accounts.
  • Be responsible for order entry and order processing. If need be, coordinate with production and consult with finance & admin. 
The ideal candidate brings along
  • excellent communication  skills (oral and written, German and English) and attention to details.
  • pleasure in working directly with customers.
  • solution-oriented attitude and mode of practice.
  • ability to learn technical information quickly and translate this knowledge into accurate and efficient application during daily work.
  • ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies.
  • strong computer, scientific, and organizational skills.
  • ability to work independently and as part of a team.
  • self-motivation, adaptability, and a positive attitude.
 
Basic Minimum Qualifications:  
  • Bachelor's degree in biology, chemistry, or other related life science subjects, or equivalent directly-related experience (two years of directly related industry experience as technical assistant or alike is equivalent to one full-time year of college in related major).
  • Professional verbal and written abilities.
metabion welcomes ideas and the changes they bring. We treat each other with dignity and respect.  Come join our dedicated, friendly team and enjoy competitive wages and superb benefits.
If you are interested in joining our dedicated, ambitious and friendly team, please send your application including CV, motivation letter, references, and salary expectation in Word or PDF format via e-mail to d.yulafci@metabion.com

Diana Yulafci
metabion international AG
Semmelweisstr. 3
82152 Planegg / Steinkirchen

metabion is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of Federal, State, and local governing bodies and agencies.
 
 

Contact detail


How to apply:
please send your application in Word or PDF format
Send application to
d.yulafci@metabion.com
Diana Yulafci

metabion international AG
Semmelweisstr. 3
82152 Planegg / Steinkirchen

Job profile


Working hours
Full-Time
Contract duration
Permanent
Type of job
Specialist
Work experience
job experience is not required
Region
Germany (Bayern)
Working place
82152 Planegg
Area of expertise
Biology & Life Sciences, Chemistry
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