Scientist, Engineer as Quality Service Specialist - Pharmaceutical or Medical Technology (m/f/d)

 Sartorius  Göttingen

About Sartorius

Sartorius is a leading international partner of biopharmaceutical research and the industry. In fiscal 2019, the company earned sales revenue of some 1.83 billion euros. At the end of 2019, more than 9,000 people were employed at the Group's approximately 60 manufacturing and sales sites, serving customers around the globe. Sartorius is a dynamic organization suited to people who want to showcase skills, be recognized for expertise, while thriving in a vibrant and innovative environment.

Quality Service Specialist (m|f|d)

About the job

  • Maintaining global relationships with our key account customers with a focus on quality
  • Lead the customer complaint process from receipt of the complaint to its conclusion
  • Conduct a periodical review of complaint status with sites and customers
  • Leading escalation processes for critical complaints in order to allocate appropriate resources and manage communication and coordinate actions internally and with the customer
  • Create, review and negotiate quality agreements for assign Key account customer
  • Participate on business reviews for quality related topics
  • Manage quality projects by create and tracking of roadmaps and control of status to its conclusion
  • Support with remedial measures for quality problems at customer's site

About you

  • Bachelor's degree in natural sciences, engineering or a comparable field
  • Several years of relevant professional experience in pharmaceutical or medical technology
  • Experience in regulatory environments such as GMP|GDP|ISO 9001|ISO13485
  • Significant experience in customer related processes and project management
  • Good networking skills to build strong relationships with internal and external stakeholders
  • Strong negotiation skills, leadership experience and a multicultural mindset round off your profile
  • Strong capacity to manage and lead crisis situations
  • Fluent English skills and a global willingness to travel (approx. 10%) are required
  • Strong identification with our core values: sustainability, openness, enjoyment

Why work for us

  • Attractive remuneration according to the IG Metall collective agreement with a 35 hour week
  • High work-life balance through flexitime and the possibility of home office
  • Open and modern offices on our campus with university character
  • Company canteen and café with ice cream parlor on the Sartorius Campus
  • Working in a rapidly growing and globally active company
  • Free parking spaces and discounted job ticket for public transport


Driving our future growth requires talented people. Sartorius is a dynamic organisation suited to people who want to showcase skills, be recognised for expertise and thrive in a vibrant and innovative environment.

Become part of our global team.

While applying for the job please refer to jobvector and use the following reference number: R2067

About Sartorius

Sartorius ist ein international führender Pharma- und Laborzulieferer. Mit innovativen Produkten und Dienstleistungen helfen wir unseren Kunden auf der ganzen Welt, komplexe und qualitätskritische Prozesse in der Biopharmaproduktion und im Labor sicher und wirtschaftlich umzusetzen. Innovative Technologien für neue Medikamente Immer mehr Medikamente sind...
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